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Customer facing jobs are not for the faint-hearted. Often one has to sit idly by and accept the wrath of angry and frustrated customers.

It may be easier said than done, but our advice to those working in customer service is to stay calm and try to see the humour in the situation. And Whackhead Simpson is here to help.

Whackhead called on call centre companies to share their telephone calls of ridiculously angry customers, and the response was MASSIVE! And this experience, in particular, stood out for him.

How would you have handled the situation as a customer service representative?

listen below!

Catch Whackhead’s Prank Call on Kfm Mornings with Darren, Sherlin and Sibs at 08:10, every weekday morning, only on Kfm 94.5.

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